Last updated 20 August 2026 · one document covering both · this is a contract between you and NextGen AI Transformation
This is one document covering both the terms of service and the privacy notice for Faindable, operated by NextGen AI Transformation from 5900 Balcones Dr, Ste 100, Austin, TX 78731, United States. In this document "we", "us" and "our" mean NextGen AI Transformation, and "you" means the person or business using the service.
By using Faindable you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorised to do so and "you" includes that company. If you do not accept these terms, do not use the service.
Questions about anything here: ping@faindable.xyz.
Faindable reads a website you give us, scores how ready it appears to be for AI search assistants, explains what may be holding it back, and generates suggested changes and rebuilt page designs.
The free product is a score based on your home page. Paid products read more of your site, and add the detailed findings and suggested fixes. Monthly subscriptions add repeated checks over time and reporting on whether AI assistants cite your site. That continuous measurement and improvement of your visibility to search and AI systems is the service itself.
Generated page redesigns are included as a BETA feature: an extra we provide while we continue to prove its quality, not the product you are buying. A redesign may be imperfect, may need your review and editing, and may be changed, limited or withdrawn as a feature while it is in beta. The findings, fixes, scores and monitoring you pay for do not depend on it.
How much of your site a rebuild covers: a rebuild produces several designs for your home page, and then rebuilds your other pages in whichever design you choose. If we read seven pages or fewer, we rebuild all of them. If we read more, we show you the list and you choose which to rebuild, because rebuilding a large site without asking would spend your allowance on pages you may not care about. Whichever you choose, you also receive your own existing layout with our fixes applied, across every page we read, and that version never counts against any limit.
How we find your pages: a paid read follows your site the way a visitor or an assistant would, using your sitemap if you publish one and otherwise the links on your pages, up to the page limit of your plan. A page that is not reachable that way, for example one with no link pointing to it, will not be read, scored or redesigned, because we cannot find what your own site does not point to. We skip pages that tell an assistant nothing, such as carts, logins and legal pages, so a page from your limit is never spent on them.
Some paid features draft words for you: answers to common customer questions, and social media posts written from your own site. They are drafted, never published. We never post anything anywhere on your behalf, and everything in section 3 about reviewing generated content before you use it applies to them.
Customers with a report can place our badge on their own website. The badge, and the public verification page it links to, show your website address, its latest measured score and when it was measured, to anyone who looks. That page shows the same number our free check would show anyone who asked about your website; the badge simply links to it, and whether to place it on your site is entirely your choice.
We publish research pages about trades, for example how plumbing websites measure up on average. These are built only from anonymous aggregate measurements across many websites, never from any one customer, and they never name you, your website or your results.
Two different things go into what we deliver, and the difference matters to you. This section is the most important one in this document, so it is written plainly rather than in legal language.
Your score is produced by our own algorithms: a fixed set of checks, written by us, applied the same way to every website. No AI decides your number, which is why the same page always produces the same score. Those checks reflect our own judgement about what matters to AI search, and that judgement can be wrong or become out of date.
AI assists with the rest. It reads your page to give a second opinion on our findings, drafts suggested copy, and produces rebuilt page designs. AI systems generate plausible output; they do not verify it. That output may be inaccurate, incomplete, outdated, internally inconsistent, or simply wrong, and it may be wrong while sounding confident. It may reflect biases present in the data such systems were built from.
Everything we produce, from either source, is provided to you AS-IS and AS-AVAILABLE, for your consideration. It is information, not professional advice. It is not legal, financial, accounting, medical, or regulatory advice, and it is not a substitute for a qualified professional in any of those fields.
You are responsible for reviewing anything we generate before you use it, and for deciding whether it is appropriate for your business. If generated content would appear on your website, under your name, to your customers, you are its publisher and you are responsible for it.
Because our output is machine-generated, some checks can only be done by you. We ask you to treat this as a condition of using the paid products.
Prices are shown before you pay and charged in US dollars. A one-time report is charged once. A monthly subscription is charged each month until you cancel, and you can cancel at any time from your account, effective at the end of the period you have paid for.
If the service is not what you wanted, ask us within 7 days of any charge and we will refund that charge in full, without asking you to justify the request. This applies to a one-time report and to any monthly payment alike.
To use it, email ping@faindable.xyz from the address you paid with and the word "refund". We will process it to your original payment method. If we refund a subscription charge we may end that subscription at the same time, and you may keep anything already delivered to you.
After 7 days a charge is settled and not refundable, except where consumer law where you live says otherwise. This refund is in addition to, and does not limit, any rights you have under that law.
This section limits what you can recover from us. Please read it. It is written to be firm and to be clear, and we have deliberately not tried to disclaim things that cannot honestly be disclaimed.
To the maximum extent permitted by law, our total liability to you for all claims arising out of or relating to the service, whether in contract, negligence or otherwise, and however caused, is limited in total to the amount you actually paid us in the twelve months before the event giving rise to the claim. If you have paid us nothing, our total liability is limited to one hundred US dollars.
To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill, reputation, anticipated savings, data, or opportunity, even if we were told such loss was possible.
In particular, and without limiting the above, we are not liable for any loss arising from your use of AI-generated output, including any content you publish that turns out to be inaccurate, misleading, infringing, or unsuitable for your business or your regulator.
We are also not liable for the acts of third parties outside our control, including AI assistants, search engines, hosting providers, payment processors, or your own web developer.
Visibility in AI and search results is decided by systems we do not run and by factors we do not control. Whether any assistant or engine finds, understands, cites or recommends your business depends, among other things, on their own algorithms and how often those change, on your competitors and what they publish, on your reviews and reputation elsewhere, on your industry and location, and on how you use what we deliver. We work to improve your readiness for those systems. We do not and cannot promise any particular visibility, ranking, citation, recommendation, traffic or revenue outcome, and no payment to us buys one.
You may only submit a website you own or are authorised to act for. Submitting somebody else's website, at scale or to gather competitive intelligence, is not permitted.
You keep all rights in your website and its content. Nothing here transfers ownership of anything you already own.
You give us permission to read the website you submit, store what we read, and process it in order to provide the service to you. That permission lasts as long as we hold the record, which is described in the privacy part of this document.
Anything we generate specifically for you, such as a rebuilt page or drafted copy, is yours to use, modify and publish without restriction and without paying us anything further.
We keep ownership of Faindable itself, including the software, the scoring system, our measurements of the wider web, and our brand. Anonymous, aggregated measurements, which cannot identify you or your website, remain ours and may be published or used to improve the service.
NextGen AI Transformation is responsible for the information described here. This part of the document is our privacy notice.
What we never want, and never ask for: card numbers, bank details, Social Security or national insurance numbers, passport numbers, health information, or passwords. Do not type these into any field, message or form here. Card payments are taken by our payment processor on their own pages, so a card number never reaches us at all.
We do not sell your personal information, and we do not share it for advertising.
To provide the service we pass information to a small number of suppliers who process it only on our instructions: AI providers who analyse the page content and generate output, a hosting and database provider, a payment processor, and an email delivery provider.
Page content you submit is sent to AI providers as part of analysing it. Those providers process it to return a result to us. We choose suppliers who do not use content sent through their business services to train their models, but we cannot audit them and cannot give you an absolute guarantee about a third party's internal practice.
We may disclose information if we are legally required to, or to establish or defend legal claims. If that happens we will tell you unless we are prohibited from doing so.
We are a United States business, so your information is processed in the United States. Where information moves between countries, that transfer is covered by standard contractual clauses.
Two named people at Faindable can open a customer account. Nobody else can, and there is no shared password that would let anyone else in.
They do it for two reasons only: to answer a support question you have raised, and to check that the product is working properly, which includes reading the pages we rebuilt for you to see whether they came out well. Improving how the rebuilds and the scoring work is a normal part of running the service, and it is why we look.
Every time one of them opens your account or one of your rebuilt pages, the system records who looked, whose account it was, what kind of thing they opened and when. That record cannot be edited or deleted by anyone, including them. It never contains the data they looked at.
We do not read your account to sell you anything, and we do not hand what we see to anyone outside the two people described here.
Generated pages are kept for 60 days from the day they are made, then the page itself is deleted. The record that it existed, and its score, is kept so your history stays explicable.
Scores and findings are kept for as long as you have an account, because a history of measurements is the point of monitoring.
Support messages are kept for two years. Invoices and payment records are kept for seven years, which we are required to do.
If you delete your account we remove your email, your reports, your generated pages and your billing profile. We keep anonymous aggregate measurements that cannot be traced back to you or your website, and the invoices we are legally required to retain. We tell you exactly this at the point you press delete.
From your account page you can download everything we hold about you as a single file, and you can delete your account.
You can ask us to correct information that is wrong, to stop sending you email, or to explain anything in this notice, by writing to ping@faindable.xyz.
Depending on where you live you may have additional rights, including to access, correct, delete or port your information, and to object to certain processing. We honour these requests wherever we can, regardless of whether the law where you live requires it.
If you are in the United Kingdom or the European Union you also have the right to complain to your data protection regulator. If you are in California you may exercise your rights under state law without being treated differently for doing so.
We use only the cookies needed to keep you signed in and to keep the service secure. We do not use advertising or tracking cookies, so there is no consent banner to click.
We count page views to understand which pages are read. The count records the page, the day, and the site a visitor arrived from, and nothing else: no cookie, no identifier, no address. Nothing in it can single a person out.
We do not promise the service will be uninterrupted or error-free. We may change, suspend or discontinue any part of it. If we discontinue a paid product you have paid for, we will refund the unused portion.
You may stop using the service at any time and delete your account from your account page.
We may update these terms. If a change materially affects you we will email account holders at least 14 days before it takes effect, and continuing to use the service after that means you accept it. The date at the top of this document tells you when it last changed.
Sections that by their nature should survive the end of this agreement do so, including ownership, limits on liability, and governing law.
These terms are governed by the laws of the State of Texas, without regard to its conflict of law rules, and the state and federal courts located in Travis County, Texas have exclusive jurisdiction. This does not remove any protection you have as a consumer in the country where you live.
Before starting any formal proceedings, please write to us at ping@faindable.xyz and give us 30 days to resolve the matter. Most complaints can be settled quickly, and in many cases the refund described in section 5 will be the simplest remedy for both of us.
If any provision of these terms is held unenforceable, it is modified to the minimum extent necessary to make it enforceable, or removed, and the remaining provisions continue in full force.
These terms, together with the prices shown at the point of purchase, are the entire agreement between us about the service, and replace any earlier understanding.